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Our Price Promise: - If, within 24 hours after purchasing a bouquet from us, you find exactly the same bouquet elsewhere by an online florist based in the UK for less, we will guarantee to refund the difference. See Terms and Conditions for details.
Our trained florists prepare fresh and seasonal flowers suitable for any occasion. Order online in our online boutique today and let us help you say it with flowers.
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Terms and Conditions
Florist2u.co.uk is part of Just Because...Flowers, we are members of the British Florist Association and abide by the BFA Code of Practice. We aim to provide a high level of customer service at all times and we welcome your feedback. Please ensure you read our Terms and Conditions carefully.
Products/Services
Please note that all items or products shown on our website or web page(s) are for illustration and guidance purposes only.
Flowers and Gifts
We regret to advise that due to seasonal or local availability, we are unable to guarantee that the content of your order for delivery will identically match that which is shown for illustration and guidance on our website or web page(s). In the interests of ensuring that we provide you with the best possible match to your requirements, we may substitute one or more items. If there are any particular flowers and/or colours that you prefer to have included or alternatively excluded, then we will do our utmost to ensure that we meet your requirements. Please e-mail us your special Instructions separately to preference@florist2u.co.uk stating your order number.
If, for any reason a gift item should be out of stock, we will provide a similar product of equal or greater value to avoid disappointment or miss your intended delivery date.
Prices
All prices quoted are inclusive of packaging, postage or delivery, either same day local delivery in Colchester within a 3-mile radius or next day courier delivery within Essex (CM, CO, RM & SS postcodes) or national track and trace special delivery within mainland UK, as per the description (Monday-Friday)*. *Please note: - Delivery on a Saturday costs £2.50 extra, Sunday is unavailable, prices for same day national or International delivery may vary, some items shown may be limited to local delivery only where stated. Value Added Tax (VAT) is not applicable as Just Because...Flowers is not VAT registered.
Our Price Promise
If, within 24 hours after purchasing a bouquet from us, you find exactly the same bouquet elsewhere by an online florist based in the UK for less, we will guarantee to refund the difference. Please note: - This only applies to bouquets available online by a florist based in the UK and must be identical to the bouquet you have purchased from us i.e. colour(s), type(s) and quantity of flowers and must also include any delivery cost for delivery within the UK. If you wish to make a claim, we will require within 24 hours after purchasing a bouquet from us, by e-mail, details of your original order number, the site where you found a cheaper identical bouquet and the bouquet item/code number. We will then review your claim within 48 hours and if valid, we will refund your debit/credit card with the difference between the cost of the bouquet you purchased from us and the cost of the identical bouquet, which you could have purchased elsewhere for less.
Orders/Transactions
We will provide you with clear instruction(s) on how to order and complete the details required on our order form. However, by clicking on the ‘Checkout’ button on the order form, you are therefore consenting to be bound by the following ‘Terms & Conditions’ as well as those appearing elsewhere on our website and furthermore authorises Just Because…Flowers to debit payment(s) for the item(s) ordered.
Payment in full for any such item(s) purchased online using this website is required before your order will be despatched. We accept most major credit and debit cards as stated on our website, however if the card(s) which you are intending to use for payment is not shown, we regret to advise that we are unable to accept payment using such card(s). All ‘Checkout’ pages, which contain personal information is protected using high level encryption technology from a leading online secure payment processing supplier. Please note that Just Because…Flowers reserve(s) the right not to process any order(s) if it is believed that the credit or debit card used for payment transaction may have been made fraudulently and in the event of such circumstance(s) we will endeavour to contact you to obtain any further information.
An e-mail will be generated automatically and sent confirming that your order has been received and is currently being processed, however please check the information received in this e-mail carefully as we will not consider ourselves bound by any form of contract with you until we send you an e-mail confirming your order has been dispatched. We regret to advise that we are unable to accept any order(s) from customers under the age of 18.
Delivery
We will provide you with clear instruction(s) regarding delivery (local Colchester area within a 3-mile radius, within Essex for post codes CM, CO, RM & SS or national within mainland UK), please read these carefully, as well as those appearing elsewhere on our website. Please ensure that the full correct delivery address, including post code is provided for the intended recipient, as well as contact details in the form of a phone number, should we need to make contact in the event of any delivery problems. Just Because…Flowers cannot be held responsible for orders being delayed or undelivered due to incorrect or incomplete information.
In the event that the recipient may not be home to receive the delivery, we will attempt to deliver to a neighbour or post a card through the letterbox to inform them that a delivery has been attempted. Please ensure that the full and correct address and post code is provided for the intended recipient. If an attempt to deliver fails (i.e. in the event that the wrong or incorrect address has been specified on the order), we reserve the right to charge any additional cost(s) to arrange re-delivery or to deduct any shipping cost(s), product wastage, courier or postage return fee from any refund, if the order is subsequently cancelled.
Please be aware that there could be delays in delivery where a third party is involved i.e. in the event of delivery to a hospital, hotel, office or ship. Where delivery has been requested to such locations, the signature of any person authorised to accept the delivery on behalf of the organisation shall therefore be acceptable proof of delivery.
When you have requested next day relay delivery by local florist and they are unable to supply the flowers you have chosen, we will in this event arrange next day track and trace postal delivery instead in order to avoid disappointment or miss your intended delivery date.
All next day flower orders for delivery by post are by Royal Mail Special Delivery by 1pm, which also offers an online Track and Trace facility, see http://www.royalmail.com/portal/rm/track?catId=500185&mediaId=22700601&keyname=track_home. Alternatively, for same day or next day orders by post to Essex, these are arranged by Fastway Couriers, this service also offers a Track and Trace facility, see http://www.fastwaycouriers.co.uk/8HomepageGeneric.html. We will provide you with the appropriate Track and Trace reference number, when we send you an e-mail confirming your order has been dispatched.
In the event of non-delivery of the product(s), our liability shall only be limited to replacement of the product(s) within reasonable time.
Damages/Shortages
Any claim(s) for damage(s) or delivery shortage(s) must be reported to Just Because…Flowers within 48 hours (2 days) of the delivery date.
Complaints
Just Because…Flowers are members of the British Florist Association and abide strictly to the BFA Code of Practice. We are fully committed to providing you with the best possible level of service at all times, however in the unfortunate event that you should have reason to complain, then this will be fully investigated by us and we will endeavour to respond within 5 working days, however at seasonal times, such as Christmas, Valentines Day and Mothers Day, then this may take a little longer. Rest assured, we will keep you informed throughout the complete complaints process and if we are satisfied that your complaint is genuine, then we will be happy to offer either a replacement or refund. Please note: - this does not affect your statutory rights as a customer.
Flowers/Fruit/Chocolates and other perishables
In the unfortunate event that you are unhappy with the above item(s) that you have received from us, please notify us within 36 hours of delivery and retain the item(s) concerned. We regret to advise that any complaints regarding quality are unable to be investigated if made later than 7 days after your order delivery date. All of the above items are naturally perishable and therefore cannot be returned under the terms of distance selling rules and regulations.
Non-perishable items
In the unfortunate event that any non-perishable item(s) are delivered damaged or faulty, we will replace it/them with either an item(s) of the same type or similar value should this no longer be available or a full refund will be offered, provided the damaged or faulty item(s) are returned to us in the original packing within 30 days of purchase. If you are unhappy with your choice, then a full refund will be offered, provided that this is returned undamaged and in the original packing within 30 days of your order delivery date.
Disclaimer
Just Because…Flowers does not warrant that any function(s) contained within our website or web page(s) will be error free, uninterrupted or that our website, web page(s) or server(s) are free of any bug(s), trojan(s), virus/viruses or represent(s) accuracy, functionality or reliability of material(s). Our website, web page(s) and the icon(s), image(s), information, logo(s), name(s), photograph(s), picture(s), with regard(s) to or relating to Just Because…Flowers and/or it’s product(s), service(s) or those of a third party provider are provided on the basis of “as is/is available” without any endorsement, representation or warranty of any kind whether implied or expressed, including and not limited to the implied warranty or warranties of satisfactory quality, the fitness of a product/service for a particular purpose(s), accuracy, compatibility, non-infringement or that of security.
General Conditions
Just Because…Flowers reserves the right to amend or to supplement Terms and Conditions. It is the responsibility of the customer to read and become fully acquainted with our Terms and Conditions when using our website or web page(s). Unless specifically agreed by us to the contrary, any legal proceedings shall be governed by English law and all parties hereby agree to the exclusive jurisdiction of the English courts. The aforementioned Terms and Conditions do not affect your statutory rights in law.
Liability Limitation
Just Because…Flowers will in no event be liable for any damage(s) including, without limitation, consequential or indirect damage(s) or any damage(s) whatsoever arising from use or loss of use, data, profits or the like whether in action of contract, negligence or other tortuous action, arising out of use or in connection with the use of our website or web page(s).
Privacy Policy
Just Because…Flowers takes the privacy of your personal data very seriously and we are committed to protecting your privacy in line with the Data Protection Act 1998. The information provided by or received from you will only be used for the purpose(s) of processing your order/transaction and to ensure that we provide you with the best possible level of service.
We may collect data from you using a variety of sources, which include, when you purchase our products or services from our website or web page(s), when you contact our personnel by phone, fax or e-mail or via implicit data capture such as studying which of our web page(s) you read and the use of cookies. You can modify your browser to prevent or restrict cookies, however this may prevent you from completing an order/transaction with us as certain features of our website and web page(s) will not work correctly.
When you buy products or services from our website or web page(s) or by providing any personal data, as stated above, we may need to collect information from or about you in order to process your order/transaction. This information may include, but not limited to details, such as your name, address, e-mail address, phone number and credit/debit card details, as well as the name(s), address, e-mail address or phone number for whom the order/delivery is intended. We will only disclose personal data to a third party for the sole purpose of completing your order/transaction with us and is subject to the provision that we may disclose your data to members of our own group and our personnel in accordance with the Data Protection Act 1998, as well as when legally obliged to disclose your data by law.
Just Because…Flowers may retain and use your personal data to provide you with details of future offers, which we think will be of interest to you. We may also use your personal data for the purpose of processing any order/transaction you make with us and for our own internal administration. We do not rent, sell or trade your personal data to any third party for marketing purposes. Please note: - we may record phone calls you make to us for training and quality assurance purposes.
When you disclose your personal data to us using our website, web page(s) or by contacting our personnel by phone, fax or e-mail, you are consenting to the collection, processing and storage of your personal data by Just Because…Flowers in accordance with the Data Protection Act 1998.
If you have any questions or concerns about any part of our privacy policy, please contact us. If you would like to check the personal data that we hold about you, you may do this by e-mailing us. In the event that you find that there are any inaccuracies, we will ensure that this is corrected or deleted accordingly. We take your privacy very seriously and any personal data collected from you or that we hold about you, your order(s) or transaction(s) is held securely in line with our own privacy and security policy as well as in accordance with the law.
Security
We take your security very seriously so we use a powerful 128-bit SSL (Secure Software Layers) Secure Server, when acquiring or processing sensitive data such as your credit/debit card details. A padlock icon will appear on the bottom right of your browser to indicate that you’re on a secure server. SSL encryption technology encrypts the sensitive data that you provide to us online when ordering or carrying out a transaction such as your name, address, e-mail address, phone number and credit/debit card details so that it cannot be read by anyone other than the secure server.
Trading Name(s) & Websites (URL's)
www.florist2u.co.uk, www.florist2you.co.uk, www.floristtoyou.co.uk, www.florist2u.org.uk, www.florist-2-u.com, www.f2u-colchester.co.uk, www.f2u-florists.co.uk, www.f2u.flowers.co.uk, www.f2u-online-florist.co.uk, www.f2u.org.uk, www.justbecauseflowers.co.uk, www.jbf-florist.co.uk www.floristcolchester.co.uk, www.florist-colchester.co.uk, www.bloomingreat.co.uk, www.bloominfabulous.co.uk, www.floristnation.co.uk, www.colchesterflorist.net, www.colchesterflorists.com, www.floristscolchester.com, www.itsjust4u.co.uk, www.pubflowers.co.uk, www.mirror2u.co.uk, www.floristication.co.uk, www.floristication.com, www.colchester-florist.com, www.colchester-florists.com, www.floristnation.co.uk, www.flowers4.org.uk, www.flowers4hotels.co.uk, www.flowers4pubs.co.uk, www.flowers4offices.co.uk, www.flowers4colchester.co.uk, www.flowers4-colchester.co.uk, www.flowers-by-emma.co.uk, www.emmagarradflorist.co.uk, www.christmas-flowers.me.uk, www.iminthedoghouse.co.uk and www.iaminthedoghouse.co.uk are all part of Just Because...Flowers (E. Garrad), United Kingdom. Registered Trade Mark applications pending. Registered Head Office is 33 North Station Road, Colchester, Essex CO1 1RQ.
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Next available date for Next Day UK Delivery 5th July 2009
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Just to say thank you for a first-class service and wonderful flowers... I will definitely use you again in the future! It's always nice to come across reliable, excellent service. Nick P
Thank you, I have now used your service on a few occasions and have been very impressed with the quality of the flowers, or more to the point, the recipient has! Many thanks for such an excellent service. Neil B
Read More
If you would like to give us feedback on the quality and freshness of our flowers, flower arrangements and bouquets, please contact us, we'd love to hear from you! Also see our Blog www.Florist2U.blogspot.com. |
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